Dosiq Service Terms

1. Scope

These terms govern the Dosiq service, which may include, depending on the order, a web workspace, mobile application, salon modules, integrations and booking or hardware features made available in a particular workspace.

The service operator is Patryk Warecki conducting business under the name “Patryk Warecki”, with an address for service at ul. Wiatraczna 29A lok. 61, 04-384 Warsaw, Poland, tax identification number 5213761257, REGON 366172513, e-mail: kontakt@dosiq.pl (“Dosiq”).

These terms apply to the business customer that enters into an agreement or places an order for the service (the “Customer”) and to people granted access by the Customer (the “Users”). The scope, price, billing period and active modules follow from the order, offer, plan or agreement with the Customer.

2. Agreement and service activation

An agreement may be concluded by accepting an order in the provided flow, signing an offer or in another way specified by Dosiq. Before activation, the Customer receives information about the selected scope, fees, billing period and any trial period.

Access to particular features may depend on the plan, workspace configuration, integrations, permissions and compatible hardware. Website feature descriptions are informational; the binding scope follows from the current offer or order.

3. Account, workspace and Users

The Customer is responsible for:

• providing accurate organization and billing details;
• keeping login details secure and not sharing them with unauthorized people;
• granting, changing and revoking User permissions;
• ensuring that data and operations in the workspace comply with law and the Customer’s procedures;
• informing Users about processing of their data where required.

Dosiq may request additional confirmation of authority or restrict access where needed for security.

4. Data and the parties’ roles

The Customer remains responsible for the data entered into the service and for determining the purposes for which it is used in the Customer’s business.

For salon client, employee, appointment, recipe, product and other operational data, Dosiq generally acts as a processor. The rules for that processing are set out in a data-processing agreement, which is a separate document or part of the agreement with the Customer.

For maintaining the Customer account, contact, billing, security and operation of its own service, Dosiq may act as a controller. Details are described in the Privacy Policy.

5. Fees, billing period and payments

The Customer pays the fees shown in the current offer, order or plan. If the service renews, fees may be charged periodically according to the selected period and payment method.

Information about a trial period, price, taxes, payment date, renewal, plan changes and cancellation is provided before the order or follows from the agreement. If payment is not made, Dosiq may request payment and then restrict or suspend access as permitted by the agreement and law.

6. Acceptable use

The Customer and Users may use the service only within the granted access and in accordance with law. In particular, they must not:

• share an account outside the organization without Dosiq’s permission;
• bypass limits, security or permission controls;
• reverse-engineer, scan or test security without prior permission;
• enter unlawful content, malware or data that the Customer has no right to use;
• use the service to disrupt its operation or provide an unauthorized competing service;
• remove copyright notices or other rights information.

Dosiq may temporarily suspend access in the event of a serious security breach, abuse, overdue payment or legal obligation. Where possible, Dosiq will notify the Customer first and limit the suspension to what is necessary.

7. Integrations, input data and backups

Some features may depend on external integrations, payment providers, booking services or compatible hardware. They may require acceptance of additional terms and depend on the external provider.

The Customer is responsible for the accuracy of data entered into the system and for its own data backups unless the agreement provides otherwise. Dosiq uses backups and recovery procedures appropriate to the service, but they do not replace the Customer’s obligation to retain data that it should preserve.

8. Availability, support and security

Dosiq takes reasonable steps to keep the service stable, but availability may be temporarily limited by maintenance, outages, provider actions, security events or circumstances outside Dosiq’s control. Planned work will be communicated in a manner appropriate to its impact.

The support channel and scope follow from the selected plan or agreement. Report security incidents and access problems promptly to kontakt@dosiq.pl, including the information needed to investigate them.

9. Service rights and Customer data

Dosiq or its licensors retain rights in the software, brand, documentation, interface and service components. The Customer receives a non-exclusive, non-transferable right to use the service for the term of the agreement and within the scope of the order.

The Customer retains rights in data it lawfully enters into the service. Dosiq may use aggregated or anonymized data for security, maintenance and service development where it cannot identify the Customer or the data subject, unless the agreement provides otherwise.

10. End of the agreement and post-termination data

The agreement ends when its term expires, after effective cancellation under the agreement or in another way specified there. After access ends, Dosiq may block login, export or data entry in accordance with the agreement.

Export, deletion and retention after termination are handled according to the data-processing agreement, order, agreed procedure and legal obligations. If you need an export, request it before the access period ends.

11. Complaints and liability

Send service complaints to kontakt@dosiq.pl, describing the problem, workspace and time of occurrence. Dosiq will review the complaint within a reasonable time, taking into account its nature and the agreement.

The parties’ liability follows from mandatory law and the agreement. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

12. Changes to the terms and service

Dosiq may develop, change or discontinue features where justified by product development, security, a provider change or law. Material changes affecting the agreement will be communicated to the Customer with appropriate notice or in the manner required by the agreement.

These terms may be updated for the same reasons. The current version is available on this page; changes to an existing agreement follow the procedure stated in that agreement.

13. Governing law and contact

These terms are governed by Polish law. Disputes with a Customer acting as a business will be heard by the court having jurisdiction under applicable law, subject to any agreement-specific provisions. Questions about the service can be sent to kontakt@dosiq.pl.